Coached walkthrough: reverse-role interviews

April 23, 11:00 - 13:00
Sala Toscanini

When designing the intranet, these interviews are essential to develop well- structured and detailed employee journeys. In some areas a narrative interview is not enough, it’s necessary to experience people’s specialised jobs. In these cases it is possible to use a coached walkthrough technique, which involves carrying out a reverse-role interview, during which the interviewee takes on the role of an instructor and the interviewer – that of a trainee. This workshop, featuring explicative study cases, will teach you how to design, organise and conduct this kind of interview.

Some talks are to be defined: the agenda may be subjected to changes (both on day 22 and day 23)