Coached walkthrough: reverse-role interviews
When designing the intranet, these interviews are essential to develop well- structured and detailed employee journeys. In some areas a narrative interview is not enough, it’s necessary to experience people’s specialised jobs. In these cases it is possible to use a coached walkthrough technique, which involves carrying out a reverse-role interview, during which the interviewee takes on the role of an instructor and the interviewer – that of a trainee. This workshop, featuring explicative study cases, will teach you how to design, organise and conduct this kind of interview.
In case of cancellation the tickets will be fully refunded
Every speaker's talk has simoultaneous translation from italian to english and from english to italian.
Some talks are to be defined: the agenda may be subjected to changes (both on day 22 and day 23)